Submitted By: CP-94-30
I was a merchandise Cast Member at the Magic Kingdom and had to work Night of Joy in 1994. There was a Cast Member working that night by the name of Roy and he and I were assisting guests. He was there picking up overtime and was telling me a lot about Disney and having a good time.
During our conversation a teenage boy and his friend approached us to purchase a pen and a mug. While Roy was ringing them up I was wrapping the mug and bagging the merchandise for the guest. It was slow time between rushes that night which allowed us to talk.
While the guest was paying he asks "Do you know that Jesus is our savior and lord?" Without missing a beat Roy responded "Do you know that Walt Disney Imagineering created Jesus?"
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Submitted by: St.Hooch
During the opening of Disney's Animal Kingdom in 1998, Guest Relations Cast Members were stationed throughout the "Oasis" to assist guests and to answer questions they had about the park or animals in general. One of the concepts of the park was to not have any signage so guests would get "lost" in their adventure. This proved to be problematic and until more signage was installed Guest Relations Cast Members were there to help.
One day I was stationed in the middle of the "Oasis." It was pretty slow that morning and a lady came up to me and immediately started complaining to me.
Guest: This place is ridiculous. I don't see how you people get away with this.
Me: Hello how are you? I'm sorry what do you mean?
Guest: Well this place is supposed to be all about the environment and caring for animals and then you don't even give them the proper areas to live in.
Me: Well, we believe in creating environments for the animals that closely resemble their natural habitats. I assure you... (she interrupts)
Guest: You are trying to tell me that this area is sufficient for this animal? (She points to the enclosure behind me where we were standing.)
Me: Yes ma'am. The rocks are even temperature controlled so when it is too cold the rocks are heated... (she interrupts again)
Guest: NO! THAT IS NOT POSSIBLE! You are telling me that this is enough room for an rhinoceros? Are you stupid? How can you do allow this to happen? I am going to report you to as many animal activist groups I can find you can bet on that! There is no way in hell a rhinoceros will fit in this area!!! You should be arrested for what you are allowing in this zoo.
Me: Ma'am...you are correct that this area is way too small for a rhinoceros....but.....(as I point to the sign)....it is actually for a rhinoceros iguana. They only grow to about five feet long on average.
Guest: (She looked at me with this horrific blank stare and stormed off in disgust.)
Photo By: Brian Martsolf
Photo By: Unknown
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Submitted by: St. Hooch
Photo by: Todd Hurley
One evening during sunset, I was piloting a train on the express beam to the Magic Kingdom. At that time we still loaded four guests in the front cab of the monorail. It was monorail blue if I remember correctly.
That day I experienced one of the most memorable conversations I have ever had with a guest. It was a lady in her early 50's. She looked and reminded me of Flo from the old television show "Alice."
The following is a transcript from that conversation.
GUEST: "OM MY GOD! THAT SUNSET IS JUST GORGEOUS! It's like the sun...like.....it's like a giant ball of fire!"
ME: "Ma'am? It is."
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