When Animal Kingdom was putting the final construction touches on everything some operations upper management was allowed to start going into the park before front line cast were hired.
A few months before opening we took a tour of the building that was to house guest relations. We were walking through the back hallway and as we turned the corner there were a few construction workers finishing an open area in the wall. Our Imagineer tour guide explained this would be the area where guest would be able to process their tickets or as we called it...pass processing.
One person in our small entourage asked "Pass processing for what?" The Imagineer looked at us with confusion and claimed "you know, when guests purchase passes and they have their picture taken and have the prin......" He stopped. She said "You do know that we have not taken guests pictures for passes for years....right?"
Over the next few weeks they ripped the "window" out and filled in the wall. Nothing to see here, nothing to see here folks...move along.
This was an example of the creative side not talking to the operations side of things. Imagineering designed and constructed a "window" for out-dated pass processing that had not been utilized for years and had no idea that the parks had upgraded to ATS or Automated Ticketing System.
I thought this would be an interesting fun story in a time where even ATS is now being phased out for radio bands.
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